Terms of Service

Effective Date: September 24, 2025

Welcome to DashX. By accessing or using our website (https://dashx.store/), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

1. General

These Terms govern your use of our website, products, and services. By purchasing from DashX, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please do not use our website.

2. Eligibility

To use our services, you must be at least 18 years old or have the consent of a parent or guardian.

3. Products & Availability

  • We make every effort to ensure product descriptions, images, and pricing are accurate.
  • Availability of products is subject to change without notice.
  • We reserve the right to refuse or cancel any order if product availability, pricing, or other errors occur.

4. Orders & Payments

  • By placing an order, you agree to provide accurate and complete information.
  • All payments must be made at the time of purchase using the payment methods available on our website.
  • We reserve the right to cancel any order if fraudulent activity is suspected.

5. Shipping & Delivery

  • Handling time: 1–3 business days.
  • Shipping time: 5–7 business days after handling.
  • Total delivery time: approximately 6–10 business days.
  • All orders are shipped via Royal Mail with free standard shipping.

(For more details, please see our Shipping Policy.)

6. Returns & Refunds

  • Customers may return items within 30 days of delivery.
  • Items must be in original condition and packaging.
  • Refunds are issued within 5–7 business days after approval.
  • Certain items, such as final sale products, may not be eligible for return.

(For more details, please see our Returns & Refund Policy)

7. Privacy & Data Protection

Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy.

8. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of DashX and may not be used without our prior written consent.

9. Limitation of Liability

  • DashX is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our liability is limited to the maximum extent permitted by law.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.

11. Governing Law

The laws of the United Kingdom govern these Terms. Any disputes shall be resolved in the courts of the UK.

12. Contact Us

If you have any questions about these Terms, please contact us:

  • Business name: DashX
  • Address: 15 Amber Way, Burbage, Hinckley LE10 2LN, UK
  • Phone: ‪+44 735-298-2607
  • Email: support@dashx.store
  • Contact Form
  • Business hours (GMT+1)
    • Monday – Saturday: 9:00 AM – 6:00 PM
    • Sunday: Closed
  • Response time
    • We aim to respond to all inquiries within 24 hours on business days.