Privacy Policy

Effective Date: September 24, 2025

At DashX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect

When you interact with our website, we may collect the following information:

  • Personal details: name, email address, phone number, billing/shipping address.
  • Order details: products purchased, payment method, and order history.
  • Technical details: IP address, browser type, device information, and cookies to improve website performance.

How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders.
  • To provide customer support and respond to inquiries.
  • To send important updates about your order or our services.
  • To improve our website, products, and overall customer experience.
  • To comply with legal obligations.

Sharing of Information

We value your trust and do not sell or rent your personal information.
However, we may share your data with:

  • Service providers (e.g., payment processors, Royal Mail for shipping).
  • Legal authorities if required to comply with applicable laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

Cookies

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You can manage or disable cookies in your browser settings, but some website features may not function properly without them.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your personal data (subject to legal or contractual obligations).
  • Opt out of marketing communications at any time.

To exercise these rights, contact us at support@dashx.store.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out:

  • Business name: DashX
  • Address: 15 Amber Way, Burbage, Hinckley LE10 2LN, UK
  • Phone: ‪+44 735-298-2607
  • Email: support@dashx.store
  • Contact Form
  • Business hours (GMT+1)
    • Monday – Saturday: 9:00 AM – 6:00 PM
    • Sunday: Closed
  • Response time
    • We aim to respond to all inquiries within 24 hours on business days.