We’ve put together some of the most common questions our customers ask. If you don’t find your answer here, feel free to contact us at support@dashx.store.
Q: How can I place an order?
A: Simply browse our products, add them to your cart, and proceed to checkout. Once payment is completed, you’ll receive an order confirmation by email.
Q: What payment methods do you accept?
A: We accept all major debit/credit cards and other secure payment options available at checkout.
Q: Will I be charged any hidden fees?
A: No. All prices are final, and shipping is free.
Q: How long does delivery take?
A: Orders are processed within 1–3 business days. Delivery typically takes 5–7 business days after handling. Total delivery time is approximately 6–10 business days.
Q: Which courier do you use?
A: We ship all orders with Royal Mail.
Q: Do you ship internationally?
A: Currently, we only ship within the United Kingdom.
Q: Can I track my order?
A: Yes. Once your order is shipped, you’ll receive a confirmation email with tracking details.
Q: What is your return policy?
A: You may return most items within 30 days of delivery for a refund or exchange. Items must be unused, in original condition, and in original packaging.
Q: Who pays for return shipping?
A: If the return is due to our error (e.g., wrong or defective item), we cover return shipping. If it’s a change of mind, the customer is responsible for return shipping costs.
Q: How long does it take to receive my refund?
A: Refunds are processed within 5–7 business days after the returned item is received and approved.
Q: Are the product descriptions accurate?
A: Yes. We aim to provide clear and accurate descriptions, sizes, and specifications. If you notice any issue, please let us know.
Q: What if the product I want is out of stock?
A: If an item is out of stock, you can check back later or contact us for estimated restock information.
Q: How can I contact you?
A: You can reach us by email at support@dashx.store, by phone at +44 735-298-2607, or through our Contact Form.
Business name: DashX
Business hours (GMT+1)Monday – Saturday: 9:00 AM – 6:00 PMSunday: Closed
Response timeWe aim to respond to all inquiries within 24 hours on business days.
