At DashX, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
Return Period
- You may return most items within 30 days of delivery for a refund or exchange.
- Items must be returned in their original condition, unused, and with all packaging intact.
Return Process
- Contact us at support@dashx.store or via our Contact Form within 30 days of receiving your order.
- Provide your order number and details of the item you wish to return.
- Our team will guide you through the return process and provide the return address.
Refunds
- Once your return is received and inspected, we will notify you via email.
- If approved, a refund will be issued to your original payment method within 5–7 business days.
- Please note that processing times may vary depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are processed once the original item is returned and approved.
Non-Returnable Items
- Items that are damaged due to misuse or not in their original condition
- Gift cards or digital downloads (if applicable)
- Final sale or clearance items (if specifically stated at purchase)
Return Shipping Costs
- If the return is due to our error (e.g., incorrect or defective item), DashX will cover the return shipping costs.
- If the return is due to a change of mind or customer preference, the customer is responsible for return shipping.
Damaged or Defective Items
If you receive a defective, damaged, or incorrect item, please contact us immediately with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.
Questions?
For any return or refund inquiries, please contact us:
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Business name: DashX
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Address: 15 Amber Way, Burbage, Hinckley LE10 2LN, UK
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Phone: +44 735-298-2607
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Email: support@dashx.store
- Contact Form
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Business hours (GMT+1)
- Monday – Saturday: 9:00 AM – 6:00 PM
- Sunday: Closed
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Response time
- We aim to respond to all inquiries within 24 hours on business days.
